Privacy Policy

Effective Date: July 2026 
 
At Interstone, we are committed to providing our customers, partners, designers, architects, fabricators, contractors, and website visitors with exceptional service. In order to provide our products and services, we may collect, use, and disclose certain personal information. Protecting that information is one of our highest priorities. 
 
We will inform individuals of why and how we collect, use, and disclose personal information, obtain consent where required, and handle personal information in a manner that a reasonable person would consider appropriate in the circumstances. 
 
This Privacy Policy outlines the principles and practices Interstone follows in protecting personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). 
 
SCOPE OF THIS POLICY 
This Privacy Policy applies to Interstone, Interstone.ca, and any service providers collecting, using, storing, or disclosing personal information on behalf of Interstone. 
 
DEFINITIONS 
 
Personal Information means information about an identifiable individual, including name, home address, personal telephone number, email address, and other information that can identify an individual. 
 
Contact Information means business contact information such as name, title, business telephone number, business address, and business email address used for business communications. 
 
POLICY 1 – COLLECTING PERSONAL INFORMATION 
Interstone collects only the information necessary to: 
• Respond to inquiries and requests. 
• Process orders and deliveries. 
• Verify identity and business information where required. 
• Communicate about products, inventory, services, and promotions. 
• Improve customer service and website performance. 
• Conduct customer satisfaction surveys. 
• Meet legal, regulatory, accounting, and business requirements. 
 
POLICY 2 – CONSENT 
Consent may be obtained orally, in writing, electronically, or implied where appropriate. Individuals may withdraw consent, subject to legal or contractual restrictions and reasonable notice. 
 
Interstone may collect, use, or disclose personal information without consent where permitted or required by law, including fraud prevention, debt collection, legal proceedings, emergencies, or regulatory requirements. 
 
POLICY 3 – USING AND DISCLOSING PERSONAL INFORMATION 
Personal information will only be used or disclosed for purposes identified at the time of collection or for purposes reasonably related to those purposes. 
 
Interstone may use personal information to: 
• Respond to inquiries and service requests. 
• Deliver products and services. 
• Communicate regarding orders and deliveries. 
• Provide information related to products and inventory. 
• Improve customer experience and website functionality. 
 
Interstone does not sell personal information to third parties. 
 
POLICY 4 – RETAINING PERSONAL INFORMATION 
Personal information will be retained only as long as necessary to fulfill identified purposes and to satisfy legal, regulatory, or business requirements. 
 
POLICY 5 – ACCURACY OF PERSONAL INFORMATION 
Interstone will make reasonable efforts to ensure personal information is accurate and complete. Individuals may request corrections to their personal information. 
 
POLICY 6 – SAFEGUARDING PERSONAL INFORMATION 
Interstone maintains physical, organizational, and technological safeguards including restricted access, password protection, encryption where appropriate, secure networks, and secure destruction procedures. 
 
POLICY 7 – ACCESS TO PERSONAL INFORMATION 
Individuals may request access to their personal information and information regarding how it has been used or disclosed, subject to applicable legal exceptions. 
 
POLICY 8 – QUESTIONS AND COMPLAINTS 
Questions, concerns, or complaints regarding privacy practices may be directed to Interstone using the contact information provided below. 
 
POLICY 9 – WEBSITE ANALYTICS AND COOKIES 
Interstone.ca uses cookies and similar technologies to enhance website performance, improve user experience, and better understand how visitors interact with our website. 
 
Interstone may use third-party analytics services, including Google Analytics, to collect information such as pages visited, time spent on the website, traffic sources, browser and device information, and general geographic location data. 
 
This information is collected in aggregate form and used to improve website functionality, content, and user experience. Interstone does not use Google Analytics to identify individual visitors. 
 
Visitors can control or disable cookies through their browser settings. Disabling cookies may impact certain website functionality. 
 
By continuing to use Interstone.ca, visitors consent to the use of cookies and analytics technologies as described in this Privacy Policy. 
 
POLICY 10 – WEBSITE FORMS AND CONSENT 
When visitors submit information through forms on Interstone.ca, including contact forms, quote requests, inventory inquiries, showroom appointment requests, and other information request forms, Interstone may collect personal information such as: 
• Name 
• Company name 
• Email address 
• Telephone number 
• Project information 
• Product interests 
• Any additional information voluntarily provided 
 
By submitting a form on Interstone.ca, visitors consent to Interstone collecting and using the information provided for responding to inquiries, providing requested information, scheduling consultations, assisting with product selection, and following up on requests related to products or services. 
 
Information submitted through website forms will only be used for the purposes for which it was collected, unless otherwise required or permitted by law. 
 
QUESTIONS, REQUESTS AND CONCERNS 
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact: 
 
Interstone 
Email: info@interstone.ca 
Phone: 905-760-1077 
Website: www.interstone.ca